FAQ

ORDERING

Through website portal you’ll choose the meal plan that best fits your lifestyle.

Yes, we take all orders by Wednesday at 12pm for the following Sunday / Wednesday Deliveries.

Yes, as long as it is within our cutoff guideline which is Wednesday at 12 pm for the following weeks Deliveries.

Yes the minimum meals per week are 10.

You can cancel at any time via email or phone call as long as it is before Wednesday 12pm to cancel the following Sunday/Wednesday orders. You can put your subscription on hold as long as it is before Wednesday 12pm for the following week.

Here at fuel for fit we think giving food is a great gift! We are more than happy to accommodate requests to feed your family and friends for you!

DELIVERY

There is a $7.00 fee per every container delivered.

We deliver to Martin, Palm Beach, and Broward Counties.

If you are not sure if we deliver to your area, please email info@fuelforfitfl.com for clarification. If you are outside of our delivery area, please send an email to info@fuelforfitfl.com to be put on our waiting list and as soon as we open your area we’ll let you know. Meals can be picked up in Lantana FL only.

Our Delivery Schedule is a s follows:

Sunday Delivery between the hours of 10:00am – 3:00pm

Wednesday Delivery between the hours of 5:30pm – 10:30pm

Delivery times may vary depending on location. We do not guarantee delivery times due to traffic conditions, weather conditions, accidental instances that may arise etc.

We do our best to inform you of any possible delays that may affect your delivery time. If your food does not arrive by our delivery window, email us at info@fuelforfitfl.com as soon as possible. We require that we be notified the same day of the delivery in order to make sure to remedy the situation in the best way possible.

In order to ensure delivery is made to your door at your convenience, please either provide the gate or access code, or advise your guard gate that you will be receiving deliveries from Fuel For Fit on a weekly basis. Please keep in mind that if we do not have access on a scheduled delivery a re-delivery fee will be assessed based on location.

No. We will drop off your meals in an insulated bag with ice packs and reheating instructions.

We ask that you please leave your used insulated bag and icepack outside your home for us to pick up upon delivery of your next order.

MEALS

Once you have created a profile. Log into your customer portal and select your meal plan type, and select your preferences.

Here at Fuel For Fit our containers are BPA free and are microwave safe and recyclable. To reheat your meals, leave the container completely sealed and microwave on high until 165 degrees is reached (approximately 2 minutes). Microwave times may vary.

Yes, we seal the deal with a full nutritional label on every meal. All of the ingredients are verified through the USDA. We portion our meals precisely to the portions provided in each meal.

Typically, your meal should last 4-5 days in the refrigerator. Our Meals are intended to be eaten fresh in the time period on which the food was delivered for. We do not recommend freezing our meals as we do not use any additional preservatives in our meals.

Yes! Containers can be rinsed and recycled or reused at your discretion.

If you forget to leave your empty bag out before your delivery, please leave it out before your next scheduled delivery. Bags and cold packs unreturned within a week’s span may be subject to a non-refundable $36 bag fee.

ACCOUNT

New Members enrolled before 12:00pm. on Wednesday will begin receiving meals the following Sunday.

Please note that Meal Selection is only available until 12:00p.m. Wednesday, after that our chef will choose your meals based on your dislikes and allergies.

IMPORTANT NOTE: Registration is not considered completed until our customer service department completes your “Welcome Email” By Friday at 12:00p.m. we will email you to confirm your account. In some cases, your start date could be postponed to the following Sunday.

Fuel For Fit is a weekly recurring service and we require payments to be made with a credit or debit card. Payments are automatically processed each Thursday before the week of service.

Login to your online customer portal and select the dates you would like to freeze. We will look forward to your return.

You may freeze your account by contacting Customer Service no later than Wednesday 12:00 PM before the effective week. Call us at 561-714-7844 or email info@fuelforfitfl.com. Include your name, address, and phone number on file, the date you would like your last delivery, and the date to resume delivery. Without a return date your account will be placed in a canceled status and you may need to recreate your customer profile.

Since each person’s meal plan is specific to each individual, we require one person per account. Every client will have a unique account number that is used to identify the account, as well as a username and password specific to your plan type that will allow you to choose meals.

Please call us at 561-714-7844 or send us an email at info@fuelforfitfl.com and we will be happy to assist you.

Fuel For Fit is proud to offer convenient week-to-week flexibility. In order to provide you the freshest product possible, it is necessary that we have a deadline. We must be notified of any changes you wish to make to your plan by no later than Wednesday 12:00 PM before the applicable week. This includes freezes, cancelations, and changes to your meal plan. Requests made after Wednesday 12:00 PM will be effective for the following week.

Policies

DELIVERIES

All orders are delivered on Sunday morning and Wednesday evening.
Delivery times are not guaranteed and will depend on location, traffic, inclement weather, etc.
You do not have to be home upon delivery, as all deliveries are left in insulated packaging with
moisture wicking ice packs, so your order will remain fresh until you arrive home.

CUT-OFFS

All orders, account changes and plan changes must be in by 12:00 PM on the Wednesday prior to your next week of delivery.
Cancelations for Sunday / Wednesday deliveries must be made by our cut-off (See Cut-Off)

CANCELATIONS

All canceled orders are issued as meal plan credit.

REFUNDS

All refunds are issued as meal plan credit.

COOLER BAG & ICEPACK POLICY

All cooler bags and icepacks need to be left out for return on your next delivery in the condition that it arrived to your home.
We ask that you please recycle your containers. For sanitary purposes please make sure to empty your cooler bag before returned.
If for any reason there will be a delay in the return of your bag please notify your representative or use our contact us page.

COOLER BAG & ICEPACK RECOVERY / RESTOCKING FEES

bags and ice packs not returned will incur a restocking fee of $28.00 a bag and $3.00 a ice pack.
Damaged Bags and Icepacks will incur a restocking fee of $28.00 a bag and $3.00 a ice pack
Recovery of unreturned bags will incur a pick up fee of $5.00 a bag.

DECLINED CARD / NSF POLICY

A transaction fee of $35.00 will be assessed for all NSF transactions.
If you may have a problem with your card please contact us to arrange payment